So I spoke to MacSoul again, and they’ve decided the problem with my iBook is that the new logic board is deffective. This means we have to wait on a 3rd logic board from Apple, it gets shipped from the US. I am pretty annoyed at this point. I asked MacSoul to e-mail me all of the case notes and Apple case numbers, etc so I can talk to Apple about this directly. They didnt do it on Friday, hopefully I’ll get them tomorrow.
After talking to MacSoul I called up Apple in the US. I got a whole lecture from tech support about how they cant do anything about it. They even tried to convince me I shouldnt be getting any support because I’m out of the country. Something about my warranty only being valid in the US. At that point I asked to speak with a supervisor or to customer service. 5 minutes later a supervisor in customer service was appologizing for the whole situation. Supposedly shes going to call their reps down here, MacSoul and a few other contacts and get back to me Monday. So anyways, stay tuned.
